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A case for less human bots

26 days ago   |   By VentureBeat

GUEST: In March, Bank of America launched its new in-app AI-powered assistant. Named Erica, the bot presumably takes its name from “America.” Eric surely could have sufficed as well, but giving a customer service bot a female moniker, and voice, has become common practice. Think Alexa, Cortana and Siri. Even loading up an on-screen webchat is...
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