Mobile > Wireless

T-Mobile CEO Mocks DirecTV Now, Compares It To His Cooking Show

3 monthes ago   |   By Android Headlines

T-Mobile Chief Executive Officer John Legere didn't miss the opportunity provided by the latest “Un-Carrier Next” conference to once again openly mock the rest of the wireless industry, having paid special attention to AT&T while speaking from Charleston, South Carolina, earlier today. The event organized for the launch of T-Mobile's Team of Experts initiative also saw the industry veteran compare DirecTV Now service with Slow Cooker Sunday, a weekly cooking show he's been streaming for the last two and a half years, primarily with the goal of pitching T-Mobile's service in an...
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T-Mobile customer service ditches robots and call transfers as ‘Team of Experts' offers dedicated 24/hr. support

T-Mobile customer service ditches robots and call transfers as ‘Team of Experts' offers dedicated 24/hr. support

3 monthes ago   |   By 9to5Mac

At its un-carrier next event this morning, T-Mobile detailed its latest move, “Team of Experts” to evolve customer support. Designed to be good for customers and good for business, the new plan focuses on offering personal 24-hour support. T-Mobile has also announced new perks for customers like a free year of Pandora Plus and exclusive ticket access via Live Nation.
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T-Mobile Vows To Solve ‘Soul-Crushing' Customer Service

3 monthes ago   |   By Android Headlines

T-Mobile on Wednesday vowed to tackle the issue of “soul-crushing” interactive voice response solutions being used in customer service with “Team of Experts,” a new initiative that's starting today and will essentially revamp the company's support channels. Instead of automated bot responders and call bouncing, T-Mobile customers will have their issues resolved by teams that will share offices, eliminating the need for lengthy resolutions and prioritizing the number of tackled issues over timing support agents, which is what the rest of the industry is doing, according to COO Mike...
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T-Mobile Offering Free Pandora Plus & Exclusive Live Nation Concert Perks

T-Mobile Offering Free Pandora Plus & Exclusive Live Nation Concert Perks

3 monthes ago   |   By Android Headlines

T-Mobile held its Un-carrier Next event today, and had a couple of announcements. T-Mobile is getting rid of the automated service when you call customer service, and it is also expanding music services for its customers. It is offering a free Pandora Plus subscription and exclusive magenta benefits at Live Nation concerts for all of its subscribers. Allowing customers to get more music, for free, without having to pay anything extra.
With this announcement, T-Mobile is giving out Pandora Plus for just a year, through the T-Mobile Tuesdays app. So you're getting this for free for a year...
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T-Mobile Now Offering Free Month-Long Service Trials

3 monthes ago   |   By Android Headlines

T-Mobile is now offering free month-long trials of its services to American consumers who are considering switching to its network, though the promo still isn't available in all parts of the United States and comes with some other strings attached. The company's trial program can also end sooner if customers exceed 30GB of data and taking advantage of the promotional offer means using your smartphone in conjunction with a dedicated hotspot. T-Mobile will be sending the hotspot devices in question along with a SIM card meant to be used with them free of charge, whereas the shipping process...
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New Motorola sale includes deals on Moto Z3 Play, G6, X4, and other phones

New Motorola sale includes deals on Moto Z3 Play, G6, X4, and other phones

Motorola, it seems, just can't stop selling its smartphones at reduced prices. After multiple recent sales that it hosted on its official US website, Motorola is now back with... Read more ...

Google Phone App Beta Gets Dark Mode Feature

Google Phone App Beta Gets Dark Mode Feature

Several months ago, Google hinted that dark mode would be coming to its Phone app for Android. The company did not state when exactly the feature would be launched, but the... Read more ...

Verizon debuts early holiday promos, offers BOGO deals on hottest smartphones

Verizon debuts early holiday promos, offers BOGO deals on hottest smartphones

Following in the footsteps of other major carriers and retailers which launched early Black Friday deals, Verizon announced a couple of deal of its own. These early holiday... Read more ...

The best Samsung Galaxy Note 9 cases

The best Samsung Galaxy Note 9 cases

With a starting price of $1,000/£899/AU$1,499 that climbs if you opt for more RAM and storage space, the Samsung Galaxy Note 9 is at the highest tier of smartphone pricing, and... Read more ...

Night Sight camera feature roll-out for all Pixel phones has begun

Night Sight camera feature roll-out for all Pixel phones has begun

At the Pixel 3 launch event in October, Google unveiled the phone's Night Sight feature which would allow the phone to capture incredible images when taking them in... Read more ...

Review: Mophie's USB-C Equipped 26,000mAh Powerstation 3XL Has Enough Juice...

Review: Mophie's USB-C Equipped 26,000mAh Powerstation 3XL Has Enough Juice to Charge Your MacBook or MacBook Air

Mophie recently announced the launch of its largest battery pack yet, the Powerstation 3XL , which is designed for charging Apple's line of MacBook and MacBook Air devices. The... Read more ...

Snakehive Wallet case for iPhone is quality craftsmanship for less

Snakehive Wallet case for iPhone is quality craftsmanship for less

Snakehive has hit the sweet spot between quality and price. British accessory maker Snakehive offers this handmade, full-grain nubuck leather wallet case. An inner TPU case... Read more ...

Pixel Night Sight tidbits: Improving daylight photos, handling motion, how...

Pixel Night Sight tidbits: Improving daylight photos, handling motion, how dark is too dark, more

The camera on Google's Pixel phones is nothing short of incredible, and it just keeps getting better with each new release. This week, Google has released actual magic onto its... Read more ...

Apple's new iPad Pro has a hidden feature - it sticks to things!

Apple's new iPad Pro has a hidden feature - it sticks to things!

Apple's new iPad Pro is considered by many as the best tablet out there thanks to its range of premium features and all-screen design. But one thing Apple isn't advertising is... Read more ...

Otterbox Symmetry is a slim, stylish case for iPhone at a price

Otterbox Symmetry is a slim, stylish case for iPhone at a price

Wondering if you should check out the Otterbox Symmetry line of cases for your iPhone? We put one to the test! Otterbox is a trusted name in iPhone protection, but we usually... Read more ...