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EE and Virgin Media fined millions for overcharging customers

1 month ago   |   By Tech Radar

EE and Virgin Media have been handed multi-million pound fines for issuing excessive early contract termination charges to customers. An investigation by Ofcom found that 400,000 EE customers overpaid as much as £4.3 million, while 82,000 Virgin Media subscribers were overcharged to the tune of £2.8 million. The regulator said that both companies failed to make the charges clear to customers and said the costs discouraged people from switching mobile or broadband provider - a violation of Ofcom rules. As a result, EE has been fined £6.3 million and Virgin Media £7 million.
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