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AT&T's Long Battle With CWA Ends With An Approved Contract

Posted On: Jan 16, 2018   |   Posted By: Android Headlines

Wireless carrier AT&T has been in a prolonged back and forth with its own employees and the Communication Workers of America, but the battle seems to be over, with CWA and AT&T employees having approved a contract offered by the carrier. This new contract applies to around 21,000 AT&T employees across 36 different states. The central complaint that brought about contract negotiations was the destabilization of job security, among other consequences, due to outsourcing. This and many other pain points have been addressed in a new contract, which will take effect immediately and remain on the books until February 12, 2021.
The terms of the contract, first and foremost, say that there will be an 80% increase, at a minimum, in the amount of customer service calls handled by CWA members. Since nearly all US AT&T employees that the contract applies to are CWA members, this effectively means that outsourcing and offshoring will be decreased drastically. As an additional point to protect jobs, the contract actually...

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